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Delivery Terms
Delivery terms on this page apply to all orders except Bespoke rugs (see Terms and Conditions page for Bespoke rugs.)
When will you receive your rug?
It is our aim to get your order to you as quickly as we can and we will give you an estimated delivery date normally 3-5 working days with an exception over Bank Holidays or in unforeseen circumstances e.g. severe weather. This estimated delivery date is also re-stated on your order confirmation email. The ‘’estimated delivery’’ is based on UK delivery destinations. International orders may take longer to deliver due to possible in transit and/or custom delays, which are outside our control.
How much does it cost?
We offer free standard delivery to all UK addresses as well as free delivery to any International Destination for purchases over £3,000.
‘’Standard Delivery’’ in the UK means that your rug should arrive during working hours (8am-7pm) on a working day (Monday-Friday). International customers will be informed of their expected delivery date by email.
Once your order has been collected by our courier, you will receive an email from us confirming dispatch, courier name and tracking information. You will then be able to monitor the progress of your delivery by tracking your order on the courier’s website.
Delivery Instructions
Should you wish to leave any specific delivery instructions to the courier, you will be able to do so by entering them in the ‘’Comments box’’ during checkout process.
Missed Deliveries
Please track your delivery online once you receive your courier and tracking information. If delivery is attempted by the courier while no one is present at the delivery address, the courier will leave a card through the door with information on how to rearrange delivery. Should you require any assistance, please contact us and we will be happy to help.
International Deliveries
We are able to send rugs to most International destinations:
| Europe and USA | Other Worldwide Destinations |
Purchases over £3,000 | Free | Free |
Purchases up to £3,000 | £100 | £150 |
Purchases up to £2,000 | £125 | £125 |
Purchases up to £1,000 | £120 | £125 |
Purchases up to £500 | £95 | £100 |
Please note that for all international deliveries, you may be liable to pay import duties, taxes, charges, fees on your purchase in your delivery country.
Our obligations:
We will deliver your item(s) to you in the condition stated by us on this website i.e. new unless otherwise stated.
We will dispatch you item(s) to you in a timely fashion.
Please be aware that we cannot be held responsible for any errors caused by the courier. Even though we do use a reliable courier service, some delivery issues may occur that are out of our control.
In case of delivery delay or failure, and/or the failure of the courier to provide an adequate explanation to you, we will intervene on your behalf and rearrange delivery.
Please note:
Upon receipt of the item(s), it is your responsibility to check the condition of the package and packaging. If the item looks damaged or dirty from the outside, please do not accept it as we are unable to pursue claims against the courier if the item(s) is/are signed for. If you did not or could not inspect your item(s) when delivered, please make sure you sign for the item(s) and write a note next to your signature as ‘not inspected’.
Should you need to make any changes to your delivery details, you will need to inform us via our [email protected] (please see our Contact Us page) stating your order number at the top of your message.
Note: You will not be able to change the delivery address with the courier without prior written consent from us. If you would like to change the delivery address for example, you will need to contact us via [email protected] or telephone (please see Contact us page) stating your order number at the top of your message/during your call requesting the delivery to be redirected to a different address. We will then get in contact with the courier and redirect your package, but please note there will be an extra fee payable by you for this service in advance, which will be the fee chargeable by the courier.